Automation & AI Chatbots
Practical automation for teams that want fewer repetitive tasks and faster responses — without a full engineering build.
A newer part of what we do, built from real client requests — lightweight AI and automation support for support, sales, and internal workflows.
Talk to Us About AutomationWhat This Is
Not every automation problem needs a custom engineering team. A lot of repetitive work — answering the same customer questions, qualifying inbound leads, routing internal requests — can be handled by a well-built chatbot or automation flow, set up correctly the first time. This is a lighter-weight, faster-to-deploy offering compared to our core program management and compliance work — built for teams that want quick, practical automation wins.
Where This Helps
Customer Support Automation
Auto-respond to common questions, triage incoming requests, and route complex issues to the right person — so your team isn't answering the same five questions all day.
Lead Qualification Bots
Capture and qualify inbound leads automatically on your website or social channels, so your sales team only spends time on conversations worth having.
Internal Workflow Bots
Automate internal requests — IT tickets, HR queries, approval routing — so people aren't pinging the same person on Slack for the same recurring ask.
Social & Messaging Automation
Auto-replies for Instagram/Facebook DMs and comments, story replies, and basic native commerce flows for teams selling directly through social channels.
How It Works
A simple three-step process — no long engineering cycle required.
Map the Workflow
We identify the specific repetitive task or conversation flow worth automating, and what a good outcome looks like.
Build & Configure
We build and configure the bot or automation flow using the right tools for your use case — no unnecessary custom development.
Test & Handover
We test it against real scenarios, refine based on results, and hand it over with documentation — or stay on to monitor and improve it.
What You Can Get
- Support and FAQ chatbot setup
- Lead qualification bot for website or social channels
- Internal workflow automation (ticket routing, approval flows)
- Instagram/Facebook DM and comment automation
- Basic integration with your existing CRM or helpdesk tools
Who This Is For
- Teams fielding repetitive support questions with no automation in place
- Founders who want faster lead response times without hiring a full sales team
- Operations teams tired of manually routing internal requests
- D2C or social-first brands wanting basic automation on Instagram/Facebook
Where This Is Headed
This is one of the newer things we're building at ProgramOps, growing directly out of client requests rather than a pre-built product line. If you have a specific automation need that isn't listed above, ask — the scope here is still expanding.
Have a Repetitive Task Worth Automating?
Tell us what's eating up your team's time, and we'll tell you honestly whether automation is the right fix.
Talk to Us About Automation